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cancellation policy

RD&X Network follows a transparent and no fuss cancellation policy. Here are the terms of the policy:

All cancellation requests should be sent to our operations department at ops@rdandx.com or communicated to your Account Manager. The cancellation will be done only upon satisfaction of RD&X Network and will not be valid until it is confirmed by us.

Cancellation requests will be considered only when the request is made by an authorised person on company letter head under the stamp of the client by stating the reasons for such request.

RD&X Network will not allow cancellation unless all the unpaid dues are fully paid by client to RD&X Network in respect of platform license and media spends done.

refund policy

Due to the nature of its services, RD&X Network does not guarantee any refunds upon cancellation.
Starter Plan and Pro Plan

In case of monthly payments for subscription of platform license, it is understood that payment for the month will be taken in advance on first day of the month. Any in between cancellations during the month will not entitle the client to receive a refund of subscription fees.

Any client cancelling the subscription in midway will have to pay to RD&X Network, the sums outstanding of their ad campaigns executed on Rebid platform up to the date of cancellation.

Enterprise Plan


Cancellation and refunds will be executed as per the terms and conditions stipulated in the agreement entered between the client and RD&X Network.


RD&X Network will deduct and retain the charges for their services offered up to the date of cancellation, outstanding amounts due to third party vendors for running and executing media campaigns on behalf of the client, any other incidental charges from the Wallet of the client maintained on Rebid platform. The balance amount shall be refunded to the client in their authorised bank account.